Terms and conditions

Purchase conditions:

  • Prices are expressed in Soles S/, which include taxes. The website prices may vary between the store prices.
  • Custom orders or out-of-stock parts, take a minimum of 15 to 20 working days to prepare.
  • Purchases via website are subject to stock availability. When placing the purchase order, a confirmation email will be sent. In case there is no stock, you must choose another product.
  • Changes can be made within a maximum of 7 days with new product, unused and in the original packaging. there will be no refund, only product exchange through a credit note.
  • Petunia pieces are limited edition and, in some cases unrepeatable with a minimum stock of 5 units per model.
  • Petunia Jewlery are hand crafted pieces which can present a difference between one and other. Petunia reserves the right to replace part and modify models. Photos are referentials.
  • You must wait for the confirmation (via email), once confirmed, the delivery date will be indicated. Orders are placed until 12pm, after that it will be processed the next business day. Shipping will depend on the chosen shipping method.
  • Shipping will be send to the indicated address, and anyone at the address will be able to receive it. For any questions you may write to ventas@petunia.com.pe

Security protocol:

Please note the following safety protocol, it is important to respect it.

  • Messengers cannot enter the building. The service will be made at the door to the street.
  • Keep a minimum distance of 2 mt from them.
  • Wear a protective mask
  • Bring your own pen to sign the reception charge
  • Another person at your address can also receive it, they must have their ID and follow the same measures.
  • We recommend taking the products out, getting rid of the packaging and immediately, wash your hands very well.
  • Due to the national emergency, there are no exchanges or refunds for sanitary reasons and contagion risk.
  • Orders with discounts are final sales, therefore no returns or exchanges will be accepted.

For more information, please contact us at ventas@petunia.com.pe

Terms and conditions "Special Coupon":

  • Valid for silver, gold-plated silver and gold-laminated jewelry.
  • The promotion is only valid for 30 days from the date your order arrives.
  • Does not apply with other promotions and/or discounts. Available with any payment method.
  • Valid for online purchases through our website www.petunia.com.pe, via WhatsApp (+51 934 005 314) and social media.
  • Only one coupon per customer.
  • Not available for purchases of sweet box, cheese box, roses and accessories.
  • Not valid for gold pieces and/or pieces upon request.
  • Subject to stock availability. Delivery charge not included.

Terms and conditions "Free Shipping":

  • Valid for purchases over S/.299 for Lima Metropolitana and S/.399 for Lima cities and provinces.
  • Does not apply with other promotions and/or discounts. Available with any payment method, the discount is included in the check-out.
  • Not available for purchases of sweet box and cheese box.
  • Valid for online purchases through our website www.petunia.com.pe, via WhatsApp (+51 934 005 314) and social media.

Payment Methods

BUY SAFE ON OUR WEB SITE

Bank Deposit or Yape

Once the order is placed, you will receive an email with the account number to make the payment (please check in junk mail or Spam). You have 24 hours to make the transfer and send us the receipt to ventas@petunia.com.pe indicating the order number. Once the deposit is confirmed your order will be processed and shipped.

PAYMENT BY CREDIT CARD

Safe payments through Mercado Pago (payment platform) that accepts payments with Visa, Mastercard and American Express cards issued in Peru and abroad.