Complaints book

Notes: *the answer to this claim or complaint will be sent to the e-mail indicated in this form.

Claim: Disconformity related to products or services.
Complaint: Disconformity non related to products or services, or discomfort with customer service.

  • The formulation of the claim does not prevent resorting to other means of dispute resolution, nor is a prerequisite for filling a claim with INDECOPI.
  • the supplier shall respond to the claim within 30 calendar days, The term may be extended for up to 30 more days, prior communication with the consumer.