Claim: Disconformity related to products or services.
Complaint: Disconformity non related to products or services, or discomfort with customer service.

• The formulation of the claim does not prevent resorting to other means of dispute resolution, nor is a prerequisite for filling a claim with INDECOPI.

• the supplier shall respond to the claim within 30 calendar days, The term may be extended for up to 30 more days, prior communication with the consumer.